Customer Service

Shipping & Delivery

Caroline Hill ships everything via UPS ground shipping.  All orders will be shipped within 1-3 days of the day you placed your order. Shipping charges start at $12.50 but can vary depending on the size of your order. 


Privacy & Security

Please see the Caroline Hill privacy policy


Returns & Replacements

  1. No returns will be accepted without seller’s authorization.  All claims must be made within 10 days.  Claims must be made to Evan Wortman at evan@carolinehillwholesale.com.

All requests for returns MUST be issued a Return Authorization Number.  Not items will be accepted without one.  Please mark the outside of the box with the RA#. 

  1. If goods are approved for return, the purchaser will receive a credit on file.   The credit will be applied to your next order. 
  2. A 15% restocking fee will be applied for goods returned that are not damaged. 
  3. Items are eligible for replacement if:
    1. Item is defective upon arrival.
    2. Item breaks on the store floor within 7 business days of receiving merchandise.