Customer Service

Shipping & Delivery

Caroline Hill ships everything via UPS ground shipping.  All orders will be shipped within 1-3 days of the day you placed your order. Shipping charges start at $12.50 but can vary depending on the size of your order. 


Privacy & Security

Please see the Caroline Hill privacy policy


Returns & Replacements

  1. No returns will be accepted without seller’s authorization.  All claims must be made within 10 days.  Claims must be made to Evan Wortman at

All requests for returns MUST be issued a Return Authorization Number.  Not items will be accepted without one.  Please mark the outside of the box with the RA#. 

  1. If goods are approved for return, the purchaser will receive a credit on file.   The credit will be applied to your next order. 
  2. A 15% restocking fee will be applied for goods returned that are not damaged. 
  3. Items are eligible for replacement if:
    1. Item is defective upon arrival.
    2. Item breaks on the store floor within 7 business days of receiving merchandise.