FAQ

Frequently Asked Questions

(Don't see your question? Contact us!)

1. How do I create an account? How do I purchase?

If you own a boutique or online store you can create an account with your valid tax id/resale certificate number here: carolinehillwholesale.com/account/register

Once created you are immediately approved to shop! If you are having trouble creating an account be sure to complete all form fields, leave the blue box checked, click "Sign Up", submit the Recaptcha to prove you aren't a robot on the following page and then you should be signed in and approved to begin shopping!

2. How do I return damaged product?

Please fill out our our return form: carolinehillwholesale.com/pages/returns

3. What is the minimum order? Or checkout not working? 

We have a $100 order minimum (excluding shipping) but it can be any mix of items!

4. What are your shipping rates and speed? 

We pack and ship in 24-48 hours. Our standard shipping is 2-5 days! Our shipping rates can be found here: carolinehillwholesale.com/pages/shipping-rates 

5. Are your handbags genuine or faux leather? 

They are faux leather. No animals were harmed!

6. Is your jewelry nickel free? 

Yes all our jewelry is nickel free!

7. Where do you ship from? 

All orders are shipped from our warehouse in Thomasville, Georgia!

8. Where can I find your market schedule?

carolinehillwholesale.com/pages/market-schedule

9. Do you require a specific markup?

You determine the markup! We recommend 2-4x markup. Our customers sell at those markups no problem! 

10. Can I use your pictures on my social media accounts and website? 

You can use whatever pictures you would like! 

11. Can I put my own cards and tags on your items? 

Feel free to remove ours and brand them as your own!